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Customer Service Representative Metairie, LA

Call Today! 800-925-1000
Metairie LA
Hiring Radius
25 miles
Position:  Customer Service Representative

Location: Metairie, LA

As a Customer Service Representative, you will serve as the primary contact for our customers.  By working together with our operations and sales teams, you will provide clients with the highest level of service to ensure ultimate customer satisfaction in order to retain their business and grow their accounts.

Job Duties and Responsibilities:
This position will perform a variety of administrative related duties including, but not limited to the following:
Maintain contact with customers to determine their daily shipping needs
Communicate any transit or shipping issues with customers Identify and immediately resolve customer issues with sense of urgency
Create Solutions and provide options for customer's needs
Complete all administrative tasks to ensure 100% customer Satisfaction
Order Entry            
Scheduling of pickup and delivery appointments
Tracking and tracing of shipments
Work as liaison between KLLM Operations Team and customer

Qualifications and Minimum Requirements:
2 year degree or higher preferred
1-2 years of customer service or related experience
Proficient in Microsoft Outlook and Excel
Excellent multitasking and prioritization skills
Conflict management skills
Superior communication skills
Ability to work in a team environment while delivering independent results
Perform with a sense of urgency
Willing to learn
Attention to detail
Positive attitude

You will receive:
Health, Dental, and Vision Coverage
Vacation and Holiday Pay
And a great environment with a company that cares!  

Please apply via  
Equal Opportunity Employer
KLLM Transport Services, LLC
135 Riverview Drive, Jackson, MS  39218
Call Today! 800-925-1000 Job posted by
Have a recruiter from KLLM contact me