DIRECTOR OF INFORMATION TECHNOLOGY | WILMINGTON, DE

Manages all aspects of the information technology within Sentinel, using his/her experience and expertise to purchase, maintain, and improve network architecture and infrastructure, telecommunications, and other technologies within Sentinel.  Conducts research regarding best practices within the transportation and related industries in order to develop and implement new technologies that will improve the effectiveness and/or efficiencies of communication, management, and/or operations within Sentinel.  Provides onsite technical support to Sentinel's internal users regarding computer applications and hardware, and works with external contractors to resolve complex service or software problems.

primary responsibilities

• Conducts the research, development and implementation of network architecture and infrastructure, telecommunications, knowledge management tools and other web-based technologies to provide access to Sentinel's data, information, and resources by its employees.
•  Acts as the primary liaison with consultants, vendors and web developers related to technology and telecommunications; ensures that all technology and telecommunications vendors meet service level agreements, branding standards, and operating objectives as well as contractual obligations and timelines.
• Supports Sentinel staff in building skills and capabilities to optimize the use of available technologies, and manages the design and updating of internal standard operating procedures related to technology and telecommunications.
• Manages the assigned budget and all costs relating to technology and telecommunications hardware, software, knowledge management tools, and other web-based technologies.
• Works collaboratively with Sentinel's staff and/or vendors in the design, development, testing and launch of new content or modifications to Sentinel's websites, infrastructure, databases, etc.
• Maintains database access security, controls user access settings, and maintains technical documentation of the configuration and system maintenance plans for all databases.
• Maintains security firewall, redundancy, continuity and controls to protect and ensure the integrity of all hardware, software, applications, and databases.
• Performs other duties as assigned.

requirements

Bachelor's Degree in computer science or related field required

• Master Degree in computer science, business, or related field, a plus
• Minimum of six or more years of information technology experience, preferably within a transportation or related industry
• Demonstrated knowledge of analyzing information system needs and developing and executing systems processes
• Demonstrated knowledge of business management systems and business applications utilized in an end user environment
• Ability to manage multiple priorities and projects and to facilitate the re-engineering of work flows within administrative functions
• Ability to communicate with individuals and groups in a range of settings, using a mix of verbal and written communication styles